CLIENT ACCESS
Keep your reports close.
Free
For clients whose assessments have been completed by 1st Aid Fire.
- Access to your completed reports in your approved client portal
- Download reports for your records
- Access to the public advice library
CLIENT & PORTFOLIO SUPPORT
Practical advice.
Beyond the assessment.
Free access to your completed reports, optional individual advice and tailored support for small and large property portfolios.
Memberships are available through your approved portal. Free report access is available now. Choose a plan and pay securely through your approved portal.
ADVICE
A little ongoing support.
£19 / month
Help with the questions that come up between assessments.
- Everything in Client Access
- One short advice enquiry per month
- Personally reviewed by Darren J Young MIFSM
- Related clarification on the same issue
NEED A DIFFERENT LEVEL OF SUPPORT?
Managed support, agreed around you.
For larger portfolios or more involved work, we agree the scope, allowance and fee with you.
FOR LANDLORDS & MANAGING AGENTS
Small portfolio or large?
One place for your fire safety reports.
Property Portfolio Support combines organised document access with personal advice. Portfolio membership is £49 per month and includes four new advice enquiries per billing month. Larger portfolios and additional support are quoted individually. Choose Advice (£19/month) or Portfolio (£49/month) through your approved portal. Larger support arrangements are quoted individually.
Your portfolio, clearly organised.
- Keep your property reports together in your client portfolio.
- View and download the documents held for your account.
- Discuss adding existing FRAs from other assessors. Storage does not mean we have reviewed or endorsed a report.
- Agree property references and document arrangements during setup.
Practical advice when questions arise.
- Email advice from Darren J Young MIFSM within an agreed allowance.
- Help understanding findings and identifying appropriate next steps.
- FRA rates agreed around the number, location and scope of your properties.
- Our AI service assistant can answer general questions about our services. Property-specific advice is personally reviewed by Darren J Young MIFSM.
Tailored support. Clear terms.
We agree the properties covered, advice allowance, response arrangements, payment schedule and fee before you commit. Ask about annual upfront payment. New assessments, site visits, detailed report reviews and specialist surveys are separately scoped and priced.
Basic access to your completed 1st Aid Fire reports remains free. Portfolio Support is optional and does not include unlimited advice.
WHAT COUNTS AS AN ENQUIRY?
One issue.
A useful answer.
A short advice enquiry covers one clearly defined issue, with related clarification. For example: understanding a term in your FRA, discussing who to approach for a recommended inspection, or preparing questions for a contractor.
Full report reviews, site visits, surveys, design work and confirmation that works are compliant are quoted separately. Understand Your FRA starts at £95, with action planning and budget support from £195 and detailed second opinions from £295.
Compare FRA advice packagesHow your advice enquiry will work
- Describe the issue.Share a focused question and the relevant report reference.
- Darren J Young MIFSM reviews it.Your paid advice receives personal review, with further information requested where needed.
- Receive clear next steps.Understand the options and whether specialist inspection or further work is appropriate.
Enquiry allowances renew each billing month. Your questions and Darren J Young MIFSM’s replies are saved in your client portal, with email alerts when there is a reply. Unused enquiries do not roll over.
MEMBERSHIP QUESTIONS
Know what you’re choosing.
Do I have to subscribe to access my FRA?
No. Access to your completed 1st Aid Fire reports is free for approved clients.
Can I use advice instead of a new assessment?
Membership provides ongoing advice. It does not include a new assessment, an inspection or certification of remedial work. We will tell you when your enquiry needs separately scoped work.
Is the £95 FRA review included?
No. Our one-off FRA review and action advice packages are separate services. Membership enquiries cover short, focused questions.
Can I subscribe now?
Yes. Approved clients can choose a plan and pay securely through their portal. New clients can apply for free portal access.
Before you subscribe
Read the full membership terms · Cancellation and refunds
We normally aim to reply within three working days after receiving sufficient information. No emergency response is included. If you prefer to start after the initial 14-day cancellation period, contact Darren before payment.
What your membership includes
Full membership terms · Cancellation and refunds
Each enquiry covers one focused issue, with related clarification in the same conversation. Advice includes one new enquiry per billing month (£19); Portfolio includes four (£49). Unused enquiries do not roll over.
Membership renews monthly. Cancel through Manage billing; access to the paid allowance continues until the end of the paid period. Downloading your completed reports remains free. To change plans, contact Darren J Young MIFSM so the billing change and allowance can be agreed.
Site inspections, new fire risk assessments, certification of remedial work and one-off FRA review and advice packages are separate services. Advice is based on the information you supply. If further investigation or a visit is needed, Darren J Young MIFSM will explain the next step and any separate cost.
This service is for routine questions and is not monitored for emergencies. Response arrangements for managed support are agreed separately.